Which? Response To RBS CEO's Memo To Staff Pledging Better Customer Service
News provided by Bubble Fish PR on Tuesday 1st Oct 2013
In response to Ross McEwan's memo to staff pledging better customer service, Which? executive director, Richard Lloyd, said:
"It's good to hear this customer-friendly commitment from the new RBS Chief Executive and we'll be supporting his drive to turn these words into action. RBS and Natwest know they have a lot to change to ensure customers get the better service and products they deserve. We want to see all banks work hard for their customers, not bankers."
- Ends -
Background:
1. In our latest bank customer satisfaction survey, RBS scored just 53% - below the average of 62%. [Which? surveyed 1,631 members of the general public online in May 2013 about which banks and building societies they had current accounts with.]
For more information please contact:
Robyn Margetts
Press Officer, Which?
T: 020 7770 7697
M: 07738 737 290
E: robyn.margetts@which.co.uk
"It's good to hear this customer-friendly commitment from the new RBS Chief Executive and we'll be supporting his drive to turn these words into action. RBS and Natwest know they have a lot to change to ensure customers get the better service and products they deserve. We want to see all banks work hard for their customers, not bankers."
- Ends -
Background:
1. In our latest bank customer satisfaction survey, RBS scored just 53% - below the average of 62%. [Which? surveyed 1,631 members of the general public online in May 2013 about which banks and building societies they had current accounts with.]
For more information please contact:
Robyn Margetts
Press Officer, Which?
T: 020 7770 7697
M: 07738 737 290
E: robyn.margetts@which.co.uk
Press release distributed by Pressat on behalf of Bubble Fish PR, on Tuesday 1 October, 2013. For more information subscribe and follow https://pressat.co.uk/
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Which? Response To RBS CEO's Memo To Staff Pledging Better Customer Service
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