Dundeis Chooses Accord Distribution Solution as a Platform for Efficiency and Excellence in Customer Service

Dundeis, a newcomer in the natural grocery trade, is preparing to disrupt the industry with its premium range of natural, organic, vegan, vegetarian, gluten-free, and environmentally friendly products. Guided by seasoned industry experts and bolstered by critical investments, Dundeis sought a solution to help it hit its KPIs as it positioned itself for rapid growth.

Recognising the pivotal role of operational efficiency and exceptional customer service on their journey to success, Dundeis has strategically chosen to invest in the specialised Accord food and drink business system. Collaborating closely with the Accord team, Dundeis executed a swift implementation to ensure their team members had fully prepared themselves for the anticipated business surge upon their catalogue launch in October.

But Dundeis' commitment to excellence continues beyond there. They also leverage Accord's unified commerce model to offer a seamless and comprehensive buying and customer service experience across digital platforms. This forward-thinking move includes introducing a new ecommerce site and a mobile application.

Mike Kilcourse, Managing Director at Dundeis, expressed unwavering confidence in this decision, stating, "Accord's innovative and comprehensive distribution solution aligns perfectly with our mission to provide unparalleled customer service and operational excellence. We believe this is the ideal partnership for Dundeis." Drawing from past experiences with Accord, he highlighted the system's track record in delivering top-notch customer service and responsiveness. He also praised Accord's unwavering focus and the support provided by the BCP team in implementing best-in-class processes from day one.

Dundeis' decision to partner with Accord reflects their commitment to excellence and desire to enhance efficiency and customer service within the industry. Accord also empowers Dundeis to precisely predict demand by harnessing cutting-edge technology and data analysis. As a result, they have benefitted from optimised inventory levels, enhanced efficiency, and reduced costs, resulting in increased revenue and improved customer satisfaction – essential components of business growth.

With the implementation of Accord's distribution solution, Dundeis is well-positioned to meet the needs of its expanding business and provide customers with a seamless experience across all channels, equipping them with a competitive advantage.

As Dundeis disrupts the natural grocery trade with its unique customer-centric approach, its partnership with Accord has set it on a trajectory for even more success and growth. Together, they are transforming operations and setting new industry standards for efficient and responsive service.

Need help?

At BCP, we know how fundamental your warehouse operations are to your supply chain. However, for it to work efficiently, it requires a delicate balance of supply, demand and stock control solutions.

Accord ERP provides a comprehensive solution to help you manage everything from goods receiving and inventory management to picking and delivery, all while maximising speed and accuracy. With over 40 years of experience in providing specialist software for warehouse management and execution, we pride ourselves on being the expert you can trust.

Our cost-effective solution includes various features and functionality to support your business and enhance your operations. Click here to learn more, or contact one of our experts with any questions about our Accord ERP and how it can benefit your business.