In response to Ross McEwan's memo to staff pledging better customer service, Which? executive director, Richard Lloyd, said:
"It's good to hear this customer-friendly commitment from the new RBS Chief Executive and we'll be supporting his drive to turn these words into action. RBS and Natwest know they have a lot to change to ensure customers get the better service and products they deserve. We want to see all banks work hard for their customers, not bankers."
- Ends -
Background:
1. In our latest bank customer satisfaction survey, RBS scored just 53% - below the average of 62%. [Which? surveyed 1,631 members of the general public online in May 2013 about which banks and building societies they had current accounts with.]
For more information please contact:
Robyn Margetts
Press Officer, Which?
T: 020 7770 7697
M: 07738 737 290
E: robyn.margetts@which.co.uk
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